Best For: Beginners seeking a simple CRM solution.
Price: $18/user/month.
Free Trial: 14-day trial.
Capsule is an easy-to-use CRM designed for businesses looking for a straightforward solution to manage contacts, sales, marketing, and projects. It offers a limited free version with support for up to 250 contacts, 50MB of storage, and access to 1,000+ Zapier integrations to automate workflows. Paid plans, such as Professional, Teams, and Enterprise, expand functionality with support for up to 200,000 contacts and increased storage capacity of up to 40GB per account.
While Capsule provides basic sales tools, its workflow automation feature is still in Beta, meaning businesses may find it limited for advanced sales management. Users can customize their sales pipeline, track deals, assign tasks, and gain valuable insights into conversion rates, lost opportunities, and pipeline growth.
Collaboration is made easy with shared mailboxes, allowing teams to stay aligned on client communications. Capsule’s mobile app for iOS and Android ensures users can manage tasks and track sales progress from anywhere.
Customer support includes an extensive video library, blog posts, and an online query form, though response times can take a few hours. Enterprise plan users benefit from additional customer training and implementation support, which isn't available in lower-tier plans.
Capsule is an ideal choice for businesses and individuals looking for an affordable, user-friendly CRM with essential features, though larger organizations may need more advanced sales capabilities.
Pros
Simple and easy to use, perfect for beginners.
Regular updates with new features, including email marketing.
Integrates with popular accounting platforms for seamless financial tracking.
Cons
Workflow automation is still in Beta, limiting advanced automation capabilities.
