Monday Sales CRM, developed by Monday.com, combines project management capabilities with powerful sales tools to help businesses organize their contacts, tasks, and sales processes in one platform. It offers a free-forever plan, which includes two seats, up to 1,000 contacts, and web forms to capture leads—making it ideal for small teams or startups. However, higher-tier plans require a minimum number of seats, which may result in paying for more users than needed. Businesses can explore the platform with a 14-day free trial, though beginners may find the interface somewhat complex at first.
Key features of Monday Sales CRM include advanced account management, an unlimited contact database, and extensive third-party integrations to enhance productivity. The platform allows businesses to centralize communication, track customer interactions, and automatically merge duplicate records. Sales teams can manage deals, monitor progress with real-time reports, forecast revenue, and create fully customizable sales pipelines and dashboards without any coding knowledge.
The software offers powerful automation features to streamline repetitive tasks, providing insights into team performance, tracking sales activities, and maintaining call and meeting logs. While customer support is available 24/7 through an online help center, community forums, and email, it lacks real-time support options such as live chat or an AI chatbot.
Pros
Free-forever plan for small teams.
Customizable sales pipelines and dashboards.
Automation features with no coding required.
Cons
Minimum seat requirements on higher plans.
No live chat or AI chatbot for immediate support.
