Best for Customer service
Price $25/user/month, billed annually
Free trial Yes
Salesforce’s Customer 360 is more than just a CRM—it's a complete solution designed to enhance marketing, sales, commerce, and customer service in a unified platform. With powerful customization options and automation features, businesses can efficiently manage contacts, optimize workflows, and foster team collaboration to deliver an exceptional customer experience. While many of the advanced features are available in higher-tier plans, the basic plan still provides essential tools to get started.
Customer 360 offers a holistic view of customer interactions, showing activity history, key contacts, and communication records. It integrates seamlessly with Outlook, Google Workspace, and Slack, enabling smooth internal and external collaboration. Users can manage tasks, track customer engagement, and gain real-time insights all in one place.
With tools like Lightning Flow Automation, businesses can automate and customize processes to enhance efficiency. The platform’s AI-powered analytics provide actionable insights, helping sales teams collaborate, manage deals, and monitor the entire pipeline effectively. Additionally, the Salesforce mobile app empowers users to work from anywhere with real-time forecasting and sales tracking.
Salesforce provides extensive learning resources through its Learning page, which includes blogs, success centers with expert guidance, digital courses, and discussion events. However, live chat support is currently unavailable, replaced by an AI chatbot that may not always provide the desired assistance.
Pros
Comprehensive business solutions beyond CRM.
Seamless integration with Google, Outlook, and Slack.
Powerful AI-driven insights and automation tools.
Cons
Advanced features are only available in higher plans.
